To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low/high pressure?
Check your meter and the surrounding area for possible leaks, if you have low pressure. A regulator not working properly can result in low/high pressure. As of 1/1/13 we no longer install or maintain regulators.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does white debris come out of the faucet when running hot water?
Customers sometimes report white particles that clog plumbing fixtures. These white particles may be calcium carbonate scale coming from your water heater. The scaling may be worsened because the water heater thermostat is set too high. Many manufacturers recommend periodic flushing of water heaters to remove sediment that can build up. The sediment can cause discoloration of the water and may make the water heater less efficient. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why does my water smell like rotten eggs?
Bacteria growing in sink drains can make hydrogen sulfide gas. The gas causes rotten egg smells that appear to be coming from the water. The smell is really coming from the drain. When water runs down the drain, the gas is forced out where you can smell it. A cup of household bleach poured down the drain will help kill the bacteria and take care of the smell. Hot water heaters can also harbor bacteria that cause rotten egg smells. If your sink drain is not the source, check your hot water for a rotten egg smell. If hot water sets too long in the hot water heater without being used regularly, the water will smell like rotten eggs.
What is a silent toilet leak?
Just because you don't see or hear any water doesn't mean that there isn't a leak. Your toilet can be the biggest water waster in your home, wasting up to 1,440 gallons per day, or one gallon per minute. To check for a silent toilet leak add a few drops of blue food coloring to the water in the tank, but don't flush. If coloring appears in the bowl within 30 minutes, your toilet is leaking.