STEP 1 Locate your meter box, generally found towards the front of a property, near the street. If you cannot locate your meter, please contact the office for assistance. It is housed in a plastic or concrete box. Remove the meter box lid. Please take precautions when removing the meter box lid.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. Each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest hundred gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
To elimate possible problems during the month, it is recommended that you check your meter periodically. All water passing through the meter will be billed accordingly.
The corporation may back-bill a Member for up to four (4) years for meter error, misapplied meter multiplier, incorrect meter readings, or error in computing a Member's bill. Failure to pay the most recent six (6) months billing will result in disconnection of service. Examine your bill each month to avoid this situation.